Digital transformation has become more crucial than ever. It has many advantages such as a better working environment for your employer that reflects in the type of customer experience you give. However, the implementation of several IT tools without integration can be challenging. It might pave the way for information segregation. This may result in more issues than solutions.
In a nutshell, too many hours and money will be spent on these activities. ServiceNow (SNow) is a service that can solve all these problems in many ways. Let us find out more about ServiceNow benefits. That will help to make an ideal decision.
What is ServiceNow?
It is an all-inclusive enterprise cloud platform that helps companies quickly and cost-effectively improve service responsiveness, integration, and customer satisfaction. ServiceNow can endow organizations with highly efficient digital workflow optimization tools on a needed scale. This includes service delivery and operations management, process automation, and governance.
ServiceNow Benefits
- Workflow Automation
IT tools are all about automation. The more tasks they automate for you, the more time you have to concentrate on pivotal aspects of your business. Small things, such as directing a ticket to a qualified IT help desk agent or sending the issue to top-level management, will help a great deal.
ServiceNow tool benefits combine the efforts of all working teams, putting the task of organization in cooperation between different departments. Free and unobstructed communication between all departments leads to a decrease in bottlenecks, which is one of their main causes.
The whole process of automation makes SNow the best option that companies struggling with communication and time management can choose.
- A Proactive Approach
Do you recognize common types of questions from many users often? Well, the proactive problem-solving techniques of ServiceNow can lend a hand. The platform is more than just a ticket management machine.
It is your comprehensive platform that is proactively dealing with technical complications, which determines their root causes and solves them before they disrupt the whole workflow. Reports and analytics let you get a fresh and clear view of all issues that have been raised to date.
- Robust Security
No business can underestimate the importance of security. ServiceNow is a private cloud trusted by over 300,000 businesses of all sizes in more than 170 countries. The administrator is authorized to set up the access levels for different users.
The access request may either be accepted or rejected depending on the permission configuration. Additionally, the two-factor authentication and regulatory compliance make ServiceNow the safest product on the market.
You can assure yourself that all security risks will be nullified and the system and workflow will be protected by the up-to-par security protocols of ServiceNow.
- Uninterrupted Communication
You do not have to spend your time answering the same questions asked by multiple customers. ServiceNow benefits come integrated with chatbots that provide services to your customers in the absence of a representative. It comes with a voluminous dashboard that features voice assistants and bots to resolve their issues.
Now, your customers do not have to wait for an agent or another person before their questions are responded to. ServiceNow’s AI-driven dashboard will send an automated update for the user’s ticket’s status in case of trivial activities which may include monitoring the progress of the unresolved ticket.
- Excellent Incident Management
ServiceNow’s incident management allows you to manage your ticket system efficiently. Now, such cases are recognized via an email sent within a minute.
The IT help desk team can review each incident and prioritize them. These events are automatically assigned to the department concerned for immediate and effectual handling.
The cases can be reported through the phone, live chat as well as self-service portal, and emails. This ensures that your IT team is capable of handling problems ranging from the simplest to the most complex, and through various channels.
- Self-Service Portal
One of the benefits of using ServiceNow is that it provides a self-service portal that allows users to get fast help. They can create a ticket, get an answer to their basic question, and get a link to the forums, FAQs, or other guides.
The knowledge base contains the data on SNow’s operations. You may refer to the knowledge base if you encounter any problems.
- Seamless Integration
Collating data from one resource to another manually can be tedious. ServiceNow’s easy integration approach enables smooth data processing and unification into a unified platform. This makes management easier.
Also, a unified view of data from diverse tools allows IT helpdesk service providers to make insightful decisions. The outcome is simplified data analysis, the most frequent problem discovery, and their solution.
- A Scalable Solution
The first step for any business is to start with a few employees and expand then, gradually getting more people. Companies with growth plans require a scalable solution for their infrastructure-related requirements.
ServiceNow tool benefits are helpful if you want to move your business from a few employees to a team of 50 or 100. It can be a flexible and adaptable solution to meet the unique needs of your business as it grows. You may update your SLA and the subscription plan to get more capability whenever you wish.
- Works for All
SNow is well-known for its flexibility and adaptability qualities. It suits both bigger and smaller businesses. You can choose a plan depending on your required results and business size.
The platform is useful if you have a small number of employees working remotely, and others working in a hybrid mode of working as it lets them collaborate. Its seamless mobile integration enables your agents to be ready for incidents, user requests, and other updates.
- Improve Employee Productivity
ServiceNow is a powerful tool for help desks of support enterprises. It automates most repetitive tasks and does complex operations easily. In the process, it saves your IT agents’ time by handling repetitive queries.
They are now able to put more effort into the tasks that help the business thrive. This makes it easy to control the quality of work, keep a record of every employee’s progress, and remain organized as well.
Reasons Why Your Company Should Use ServiceNow
Here are additional ServiceNow features and benefits and why your company should consider leveraging the ServiceNow platform.
Cognitive AI Capabilities:
SNow harnesses the power of cognitive AI that allows businesses to offer high-end and predictive interactions to their customers. Such a capability enables issues to be predicted and automated to improve customer service and save time.
Seamless Integrations:
SNow can be integrated easily with other tools and platforms. This feature helps companies to keep all projects, data, and workflows in one place providing deep visibility into their operations and more control over the processes.
Customization and Flexibility:
ServiceNow provides a degree of customization and adaptability that is unparalleled. You can tailor the tool to your goals and objectives.
Continual Service Improvement:
The culture of continuous service improvements over the years is one of the main ServiceNow benefits. This provides the tools and data to constantly review and analyze your operations.
Top-class Security:
SNow comes with cutting-edge security features that defend your sensitive data and processes from cyber security threats. This guarantees peace of mind and lets you focus on the core business aspects.
Community Support:
SNow boasts a vibrant community of users sharing ideas, experiences, and solutions regularly. They also provide an extensive educational resource that assists your team to use it better.
Bottom Line
SNow is an all-inclusive technical tool made to dramatically reduce the time and effort required to complete IT tasks by doing mundane tasks automatically.
ServiceNow competes with other companies that claim to provide at least as (if not better) services. Examples are SysAid, Jira Service Desk, ManageEngine, and ZenDesk. While these tools possess their functionality, ServiceNow benefits stay unmatched when flexibility and scalability are prerequisites.
FAQs
1. Why is ServiceNow the best?
SNow provides a comprehensive suite of tools to improve service delivery, enhance productivity, and drive growth. The benefits of the platform make it a worthwhile investment for any venture that intends to optimize its operations and provide exceptional customer experiences.
2. Is ServiceNow in demand?
Businesses continue to rely on SNow for solutions. So, the demand for skilled Now developers is increasing. Both tech and non-tech companies are thinking about shifting their operations to SNow from Jira or ZenDesk due to the ease of usage of the former.
3. What are the advantages of ServiceNow?
The platform is an efficient tool for help desk support companies. It automates repetitive tasks and simplifies complicated operations. Additionally, SNow saves your IT agents time for handling repetitive queries. They can now focus on tasks that can drive business growth.